Colorado Nursing Home Administrators (NHA) Practice Exam

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How soon should the telephone order (TO) be placed in the health record?

  1. Immediately

  2. Within 1 week of receipt

  3. Within 2 weeks of receipt

  4. Within 3 weeks of receipt

The correct answer is: Within 2 weeks of receipt

Placing a telephone order (TO) in a timely manner is important for maintaining an accurate and up-to-date health record. Immediate placement of the TO is incorrect because it does not allow for any potential changes or corrections to be made to the order. Waiting too long, such as 3 weeks, could lead to delays in patient care or potential errors in treatment. While 1 week is also a timely timeframe, it may not be realistic for all healthcare settings. Therefore, placing the telephone order within 2 weeks of receipt strikes a balance between timeliness and accuracy in the health record.

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